We’re in the middle of a significant change in how people use digital services. Use of mobile devices such as smartphones and tablets is exploding.
People should be able to use digital services wherever they are, on the device of their choosing (see Design Principle No.7 Understand Context). Users now expect to be able to change the date of their driving test while on the bus, or pay their VAT while lying in bed.
Here’s how government services have been responding to mobile growth. To note for later: none of these examples are apps.
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